Preamble

The seller operates an e-commerce business and offers an online product sales service on the website www.anatolia.fr. These general terms and conditions (hereinafter referred to as "Conditions") are exclusively reserved for consumer and non-professional buyers.

Article 1 – Definitions

The terms used in these Conditions shall have the meanings given to them below:

Buyer: natural person acquiring products through the website

Seller: SASU Anatolia, 19 Rue de la République, 13200 ARLES, France

Website: the website www.anatolia.fr

Products: the goods offered for sale on the website

Order: act by which the buyer requests the purchase of one or more products from the seller

Seller's legal information:

Phone: +33 4 90 43 60 36

Email: info@anatolia.fr

NAF code: 4771Z

Intracommunity VAT: FR 28908424567

Article 2 – Purpose

The purpose of these conditions is to define the rights and obligations of the seller and the buyer in connection with the sale of products through the website.

Article 3 – Scope

The conditions apply to all sales of products by the seller to the buyer, made through the website. www.anatolia.fr reserves the right to adapt or modify these general terms and conditions of sale at any time. In the event of modification, the general terms and conditions of sale in force on the day of the order will apply to each order.

An order will only be taken into account by the seller after prior acceptance of the conditions by the buyer.

Article 4 – Order

The buyer places their order through the website. All contractual information is presented in French and English and will be confirmed at the latest upon delivery.

Article 4-1 – Order validation

The buyer declares having read the conditions prior to placing their order and acknowledges that the validation of their order implies acceptance of their terms. The buyer further acknowledges that the conditions are made available to them in a manner allowing their preservation and reproduction, in accordance with Article 1369-4 of the Civil Code.

To place the order, the buyer must provide the seller with their data and complete an online form accessible from the website. Until the final step, the buyer will have the opportunity to return to previous pages and correct and modify their order and the information provided previously.

A confirmation email, acknowledging receipt of the order and including all this information, will then be sent to the buyer as soon as possible. The buyer must therefore provide a valid email address when filling in the fields relating to their identity.

Article 4-2 – Offer validity – Product unavailability

The offers presented by the seller on the website are valid as long as they are visible on the website, within the limit of available stocks. The photographs and descriptions of the products are given for information only, and may undergo slight modifications without our responsibility being engaged or the regularity of the sale being contested.

Upon receipt of your order, we verify the availability of the product(s) ordered. In the event that a product ordered by the buyer is unavailable, the seller undertakes to inform the buyer by email as soon as they become aware of this unavailability.

In case of unavailability, we undertake, within 30 days of the order validation, to offer you either an exchange or a refund. In case of stockout on one of the products in your order, we will ship the rest of your order.

Article 5 – Price / Payment

The prices of the products indicated on the pages of the website correspond to prices including all taxes and excluding participation in logistics preparation and shipping costs. The seller reserves the right to modify the prices of the products presented on the website. However, the products will be invoiced to the buyer based on the rates in force at the time of order validation.

Article 5-1 – Payment terms

Payment for the order is made by credit card. Payment is made via a secure bank server at the time of ordering. This implies that no banking information concerning you transits via the www.anatolia.fr website. Payment by card is therefore perfectly secure.

Personal information transmitted from the www.anatolia.fr website to the processing center is protected and encrypted by the SSL (Secure Socket Layers) system. Your order will thus be registered and validated upon acceptance of payment by the bank.

The payment order made by credit card cannot be canceled. Therefore, payment for the order by the buyer is irrevocable, without prejudice to the buyer exercising their right of withdrawal or subsequent cancellation of the order.

Article 5-2 – Transfer of ownership

The transfer of ownership of the product to the buyer will only take place upon full collection of the price by the seller. However, from the receipt of the order by the customer, the risks of the delivered goods are transferred to the customer.

Article 5-3 – Payment default

Anatolia reserves the right to refuse to make a delivery or to honor an order from a consumer who has not paid a previous order in full or in part or with whom a payment dispute is ongoing.

Article 6 – Delivery

SASU Anatolia ships all their packages via Fedex. The amount of shipping costs is calculated according to the destination, it is automatically communicated to you upon validation of your basket and is included in the total price to be paid for your order.

The product will be delivered to the address indicated by the buyer in the form completed during the order. All announced deadlines are calculated in working days.

Article 6.1 – Delivery times

The seller undertakes to ship the order within 3 to 5 working days from the day following the validation of the order, unless otherwise stated on the product sheet.

Delivery times are as follows:

- Metropolitan France: 2 to 4 working days after shipment

- Overseas territories and international: 5 to 15 working days after shipment

Exceeding the shipping time may lead to an order cancellation as long as the order has not been shipped from our warehouses. To do this, simply contact our customer service.

Article 6.2 – Delivery terms

Products always travel at the recipient's risk, who, in case of delay, damage or shortage, must take action against the carrier or make the necessary reservations with the latter to allow the exercise of this action.

If the product is delivered after the cancellation of the order, the refund will take place upon receipt by the Seller of the Product in its original condition.

Article 7 – Returns, withdrawal and refunds

This article defines the conditions and procedures for returning products for various reasons: legal right of withdrawal, delivery error, lack of conformity or hidden defect.

Article 7.1 – General provisions for all returns

Mandatory procedure:

Any product return must be subject to a prior request to our customer service. No return will be accepted without our prior agreement.

1. Contact our customer service at info@anatolia.fr, specifying your order number and the reason for the return.

2. Receipt of an acknowledgment of receipt with a return authorization number within 48 working hours.

3. Return of the product within 15 calendar days following the obtaining of the authorization.

Conditions for accepting returns:

- Product in perfect condition, unused (except for testing its characteristics)

- Original packaging intact and complete

- All accessories, instructions and labels present

- Return authorization number visible on the package

Recommended transport: tracked Fedex or carrier with acknowledgment of receipt. Products travel at the sender's risk.

WARNING: Any product returned that does not comply with the above conditions will be refused and returned to the sender at their expense.

Article 7.2 – Legal right of withdrawal (14 days)

In accordance with articles L221-18 et seq. of the Consumer Code, you have a withdrawal period of 14 calendar days from the receipt of the product to return your purchase without having to justify a reason.

Exercise modalities:

- Deadline: 14 days from receipt of the product to inform us

- Return shipping costs: borne by the customer

- Refund: within 14 days after receipt and inspection of the returned product

The refund is made by the same payment method as that used for the initial purchase, unless expressly agreed by the customer for another payment method.

Exceptions: Personalized, custom-made, perishable or discounted products are excluded from the right of withdrawal.

Article 7.3 – Delivery or reference error

If you receive a product different from the one ordered (reference, size, color, model error) or in case of an error on our part, we undertake to correct this error at our expense.

Specific procedure:

- Reporting deadline: 15 days from receipt

- Return shipping costs: borne by us (prepaid label provided)

- Proposed solutions: exchange for the correct product, full refund or credit note according to your preference

Article 7.4 – Defective or non-conforming products

In case of receiving a defective, damaged or non-conforming product to the announced characteristics, we guarantee priority processing of your request.

Applicable guarantees:

- Legal guarantee of conformity (articles L217-4 et seq. of the Consumer Code)

- Guarantee against hidden defects (articles 1641 et seq. of the Civil Code)

In this case, you have the choice between repair, exchange or refund of the product. All costs are borne by us.

Article 7.5 – Refund procedures

Depending on the reason for the return, the refund procedures differ:

Refund deadlines:

- Withdrawal: 14 days after receipt of the returned product

- Our error: 7 days after receipt of the returned product

- Defective product: 5 days after receipt of the returned product

The refund is made to the bank account or card used for the initial payment. If this is not possible, a bank transfer or a check may be issued.

Article 7.6 – Special cases and exclusions

Products excluded from the right of withdrawal:

- Products from the "SALES" collections, "SALES " or "CLEARANCE"

- Personalized or custom-made products

- Pre-orders (pre-orders) except for non-conformity

- Perishable or unsealed hygiene products

Customs fees and international taxes:

For international returns, any customs fees or taxes are the responsibility of the customer. Any package generating customs clearance fees upon arrival will be automatically refused.

Reimbursable return costs:

In case of our error or a defective product, we will refund the return costs upon presentation of proof, up to a limit of €15 incl. tax.

Article 7.7 – Return Contact and Tracking

For any return request or question related to returns:

- Email: info@anatolia.fr

- Email subject: [RETURN] followed by your order number

- Information to provide: order number, name, order email address, reason for return

- Response time: maximum 48 working hours

You will receive updates on your case at each stage of the return process.

Article 8 – Warranty

Without prejudice to their aforementioned right of withdrawal, the buyer benefits from the warranty against hidden defects as provided for in articles 1641 et seq. of the Civil Code.

Furthermore, if the product received by the buyer does not conform to the product specified in their order, this product will be replaced or refunded, depending on the buyer's expressed wish.

The buyer also benefits from the legal guarantee of conformity provided for in articles L. 217-4 et seq. of the Consumer Code.

Article 9 – Liability

The seller's liability is limited to direct and foreseeable damages that may result from the buyer's use of the site and the products delivered.

The seller's liability shall not be incurred if the non-performance or improper performance of its obligations is attributable to the buyer, to the unforeseeable and insurmountable act of a third party unrelated to the provision of the services provided for in the conditions, or to a case of unforeseeable, irresistible, and external force majeure.

The seller shall not be held liable for damages resulting from a fault of the buyer in the use of the products.

Article 10 – Intellectual Property

All elements published on the site, such as sounds, images, photographs, videos, writings, animations, programs, graphic charter, utilities, databases, software, are protected by the provisions of the Intellectual Property Code and belong to the seller.

The buyer is prohibited from infringing the intellectual property rights related to these elements and in particular from reproducing, representing, modifying, adapting, translating, extracting and/or reusing a qualitatively or quantitatively substantial part thereof, with the exception of acts necessary for their normal and compliant use.

Article 11 – Personal Data and Cookies

The Buyer is informed that, during their browsing and as part of the order process, personal data concerning them is collected and processed by the seller in compliance with the General Data Protection Regulation (GDPR).

This data is used for order processing as well as to improve and personalize the services offered by the seller. It is not intended to be transmitted to third parties, except as required by law.

The buyer has a right of access, rectification, deletion, portability, and opposition regarding their personal data. To exercise these rights, the buyer can send an email to the Seller at the following address: info@anatolia.fr

The site uses cookies to improve the user experience and compile visit statistics. The buyer can configure the use of cookies via their browser settings.

Article 12 – After-Sales Service

For any questions related to products, orders, or after-sales service, the Buyer can contact customer service:

- By email: info@anatolia.fr

- By phone: +33 4 90 43 60 36

- Hours: Monday to Saturday from 10 am to 7 pm

Article 13 – Consumer Mediation

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, the seller adheres to the FEVAD e-commerce mediator service (Federation of E-commerce and Distance Selling) whose contact details are as follows:

FEVAD Consumer Mediator

BP 20015 - 75362 PARIS CEDEX 8

Website: www.mediateurfevad.fr

After consumers have made a prior written request to the seller, the mediator's service can be seized for any consumer dispute whose resolution has not been achieved.

For cross-border disputes, consumers can also use the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr/

Article 14 – Agreement on Evidence

It is expressly agreed that the Parties may communicate with each other electronically for the purposes of the conditions, provided that technical security measures designed to guarantee the confidentiality of the exchanged data are put in place.

Both parties agree that emails exchanged between them validly prove the content of their exchanges and, where applicable, their commitments, particularly with regard to the transmission and acceptance of Orders.

Article 15 - Partial Nullity

If one or more stipulations of these Conditions are held to be invalid or declared as such pursuant to a law, regulation, or following a final decision by a competent court, the other stipulations shall retain their full force and scope.

Article 16 – Applicable Law

These conditions are governed by French law. Any translation of these conditions into a foreign language is provided for informational purposes only. In case of divergence between the French version and any translated version, only the French version shall prevail.

Article 17 – Jurisdiction

The Parties agree that in the event of a dispute that may arise concerning the execution or interpretation of the conditions, they will endeavor to find an amicable solution.

Should this attempt at amicable dispute resolution fail, and in the absence of recourse to consumer mediation mentioned in Article 13, the dispute will be brought before the competent courts according to the rules of common law.

Legal Information

SASU Anatolia Company

Address: 19 Rue de la République, 13200 ARLES, France

Phone: +33 4 90 43 60 36

Email: info@anatolia.fr

SIRET No.: 90842456700018

NAF Code: 4771Z

Intracommunity VAT: FR 28908424567

Last update: October 2025