This privacy policy aims to inform you about all processing related to the use of your personal data, within the framework of the General Data Protection Regulation (GDPR).

Last updated: October 2025

1. Data Controller

Personal data collected on the website www.anatolia.fr are processed by:

SASU Anatolia Company

Address: 19 Rue de la République, 13200 ARLES, France

Phone: +33 4 90 43 60 36

Email: info@anatolia.fr

SIRET No.: 90842456700018

NAF Code: 4771Z

Intracommunity VAT: FR 28908424567

2. Personal data collected

ANATOLIA may collect the following personal data:

When creating an account:

- Your contact details (last name, first name, email address)

When placing an order:

- Your contact details (last name, first name, email address)

- Your delivery information (full address)

- Your billing information

When subscribing to the newsletter:

- Your email address

When browsing the site:

- Connection data (IP address, browser type)

- Navigation data (pages visited, visit duration)

3. Legal basis and purposes of processing

Your data are processed by ANATOLIA for the following purposes, based on the corresponding legal bases:

Performance of the sales contract:

- Management of your customer account

- Processing and tracking of your orders

- Management of deliveries and billing

Legitimate interest:

- Customer relationship management (contact form, complaints)

- Improvement of our services and our website

- Fraud prevention

Consent:

- Sending newsletters and marketing communications

- Use of non-essential cookies

Legal obligations:

- Retention of billing data (accounting and tax obligations)

4. Recipients of your data

Your personal data may be transmitted by ANATOLIA to certain partners for the proper management of your order and our services:

Payment partners:

- Secure payment providers (banking systems)

Delivery partners:

- Fedex (main carrier)

- Other carriers depending on the destination

Technical partners:

- Web host (for site operation)

- IT service providers (maintenance, security)

Marketing and communication:

- Mailchimp (newsletter sending) - with your consent only

ANATOLIA ensures that all its partners and subcontractors comply with the General Data Protection Regulation to ensure the confidentiality and security of your data.

Commitment: ANATOLIA undertakes never to sell your personal data to third parties.

5. International data transfers

Some of our service providers may be located outside the European Union. In such cases, we ensure that appropriate safeguards are in place (standard contractual clauses of the European Commission, adequacy decisions) to protect your data.

6. Data retention period

Your personal data are kept for the time necessary for the purposes defined above. In detail:

Your account data:

Data related to your customer account are kept for 5 years from the end of commercial relations with ANATOLIA. After this period, the data will be deleted or anonymized.

Purchase and billing data:

Your billing data are kept for 10 years in accordance with legal accounting and tax obligations.

Payment data:

Your payment data are not stored by ANATOLIA. They are collected and secured by our certified payment providers until payment is validated.

Newsletter subscription:

Your email address is kept until you unsubscribe (via the unsubscribe link at the bottom of newsletters or by contacting us), or for a maximum period of 3 years in case of inactivity.

Navigation data:

Navigation data and cookies are kept for a maximum of 13 months in accordance with CNIL recommendations.

7. Your rights regarding your personal data

In accordance with applicable regulations, you have the following rights:

Right of access:

You can request to receive a file containing all personal data we hold about you.

Right to rectification:

You can request the correction of inaccurate or incomplete data.

Right to erasure:

You can request the deletion of your personal data, subject to our legal obligations.

Right to data portability:

You can retrieve your data in a structured and readable format.

Right to object:

You can object to the processing of your data for legitimate reasons or for direct marketing.

Right to restriction of processing:

You can request the restriction of processing in certain circumstances.

Right to withdraw consent:

You can withdraw your consent at any time for processing that depends on it (newsletters, non-essential cookies).

How to exercise your rights:

For any request concerning your personal data, you can contact us:

- By email: info@anatolia.fr

- By mail: ANATOLIA, 19 Rue de la République, 13200 ARLES

We commit to responding to your request within a maximum of 30 days.

If you believe that your rights are not being respected, you can lodge a complaint with the National Commission for Data Protection and Liberties (CNIL): www.cnil.fr

8. Security of your data

ANATOLIA implements all appropriate technical and organizational measures to ensure the security of your personal data:

- SSL/TLS encryption for all exchanges on the site

- Restricted access to personal data (authorized personnel only)

- Regular and secure backups

- Monitoring and updating of security systems

9. Cookie management

The term "Cookie(s)" refers to all tracers deposited and/or read, for example, when consulting a website. It is information stored on the hard drive of your device used to visit the site.

Types of cookies used:

- Essential cookies: necessary for the site to function (cart, session)

- Analytical cookies: to measure audience and improve the site (with your consent)

- Marketing cookies: to personalize advertising (with your consent)

Manage your cookie preferences:

You can configure your Internet browser to accept or refuse cookies from being stored on your device. You can also delete cookies from your device via your browser.

For cookie management, the configuration of each browser is different. You will find instructions in your browser's help section:

- Chrome: support.google.com/chrome

- Firefox: support.mozilla.org

- Safari: support.apple.com/safari

- Edge: support.microsoft.com

You can also consult the CNIL's recommendations for managing your cookies: www.cnil.fr

10. Changes to the privacy policy

ANATOLIA reserves the right to modify this privacy policy at any time. Any modification will be published on this page with a new update date. We encourage you to consult this page regularly.

In the event of a substantial modification, we will inform you by e-mail if you have a customer account or by a notification on the site.

11. Contact us

For any questions regarding this privacy policy or the processing of your personal data:

SASU Anatolia

19 Rue de la République, 13200 ARLES, France

Phone: +33 4 90 43 60 36

Email: info@anatolia.fr

Hours: Monday to Saturday from 10 am to 7 pm

Last updated: October 2025