This refund policy supplements the general terms and conditions of sale and specifies the practical terms for returning and refunding products purchased on www.anatolia.fr.

Last updated: October 2025

1. General Return Conditions

Return period:

You have 14 calendar days from the receipt of your order to return a product and request an exchange (subject to availability) or a refund.

Required condition of returned items:

All returned items must meet the following conditions:

- New, unworn, and unwashed items

- Original tags attached and intact

- Complete original packaging (boxes, bags, accessories)

- No signs of wear, perfume, or odor

ATTENTION: Any item not meeting these conditions will be refused and returned to you at your expense.

2. Return Procedure

Mandatory steps:

1. Contact our customer service at info@anatolia.fr, providing your order number and reason for return

2. Receive an acknowledgment of receipt with a return authorization number within 48 business hours

3. Return the product within 15 days of obtaining authorization

Return address:

ANATOLIA

19 Rue de la République

13200 ARLES, France

3. Return Packaging and Shipping

Packaging of items:

Please carefully package returned items to prevent any damage during transit:

- Use strong and appropriate packaging

- Protect fragile items with bubble wrap

- Clearly indicate the return authorization number on the package

Special case for shoes:

For shoes, the original box is an integral part of the product. Please ensure it is properly protected during shipping. Damage to the box may result in refusal of a refund or exchange.

Recommended shipping method:

It is imperative to use a tracked service (tracked Fedex, tracked Colissimo, or other carrier with acknowledgment of receipt). Products travel at the sender's risk.

IMPORTANT: ANATOLIA assumes no responsibility for items lost or damaged during return shipping.

4. International Returns

For returns of goods shipped from abroad:

- Clearly mark "RETURNED MERCHANDISE" on the package

- Declare a low value to avoid customs fees

- Attach a copy of the purchase invoice

ATTENTION: ANATOLIA is not responsible for customs fees for returns. Any package incurring customs clearance fees will be automatically refused.

5. Return Costs

General principle:

Return costs are borne by the customer, except in the following cases:

- Our error: incorrect, defective, or damaged product

- Hidden defect: defect not apparent upon receipt

In these cases, we will provide you with a prepaid return label and reimburse your shipping costs up to €15 (inclusive of all taxes) upon presentation of proof.

6. Refund Terms

Refund amount:

The buyer will be refunded the total purchase amount excluding initial shipping costs, except in the case of our error where shipping costs are also refunded.

Refund period:

- Right of withdrawal: 14 days after receipt and inspection of the returned product

- Our error: 7 days after receipt of the product

- Defective product: 5 days after receipt of the product

Refund method:

The refund is automatically made to the bank account or card used for the initial payment. In case of technical impossibility, a bank transfer or check may be issued.

7. Exchanges

Exchanges are possible subject to the availability of the desired product. In case of unavailability, a refund will be offered.

Price difference:

- If the new product is more expensive: you pay the difference

- If the new product is cheaper: we refund the difference

8. Exceptions and Restrictions

Exclusion periods:

During sales and private sales periods, no exchange or refund can be made, except in cases of hidden defect or non-conformity.

Products excluded from the right of withdrawal:

- Products from "SOLDES", "SALES" or "BRADERIE" collections

- Personalized or custom-made products

- Pre-orders (except for non-conformity)

- Unsealed hygiene products

9. Legal Guarantees

Regardless of this refund policy, you benefit from the legal guarantees:

- Legal guarantee of conformity: articles L217-4 et seq. of the Consumer Code

- Guarantee against hidden defects: articles 1641 et seq. of the Civil Code

These guarantees apply even during sales periods and are not limited by withdrawal periods.

10. Contact and Follow-up

For any questions regarding returns and refunds:

ANATOLIA customer service

- Email: info@anatolia.fr

- Phone: +33 4 90 43 60 36

- Hours: Monday to Saturday, 10 am to 7 pm

- Response time: maximum 48 business hours

Detailed follow-up will be provided at each step of your return or refund request.

This refund policy supplements our General Terms and Conditions of Sale available on www.anatolia.fr